Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 215 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
2. 2.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) chatting on the phone (d) ignoring a customer
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) a sticky, messy table
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
13. 13.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) dirty hands with food (d) arguing with a buyer
14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.True or false: “serving friends first” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) dirty hands with food (d) giving correct change
19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.True or false: “a tidy stall table” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) counting change wrongly (d) greeting with a smile
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
25. 25.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) counting change wrongly (d) dirty hands with food
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
28. 28.True or false: “clean, covered food” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) a sticky, messy table (d) fixing mistakes quickly
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) chatting on the phone
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) serving friends first (d) fixing mistakes quickly
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) a sticky, messy table
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) sorry for a long wait
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) saying thank you (d) listening to complaints

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