Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 216 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) dirty hands with food (d) rude replies
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) sorry for a long wait (d) hiding the prices
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
5. 5.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
7. 7.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) listening to complaints
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) a tidy stall table
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) rude replies (d) dirty hands with food
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
11. 11.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) a sticky, messy table (d) rude replies
15. 15.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) sorry for a long wait (d) listening to complaints
17. 17.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) a tidy stall table (d) chatting on the phone
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.True or false: “saying thank you” is good customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) giving correct change
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) arguing with a buyer (d) saying thank you
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) saying thank you (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) arguing with a buyer (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) rude replies (d) greeting with a smile
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) sorry for a long wait
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
29. 29.True or false: “counting change wrongly” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) listening to complaints
31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.True or false: “dirty hands with food” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) a clear price board (d) counting change wrongly
36. 36.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) a clear price board (d) sorry for a long wait

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids