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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 217 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  2. 2.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  3. 3.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) rude replies (d) giving correct change
  4. 4.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  5. 5.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
  6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) sorry for a long wait
  7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  8. 8.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
  9. 9.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
  11. 11.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
  12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  13. 13.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  15. 15.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
  16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  17. 17.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) giving correct change (d) arguing with a buyer
  18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
  19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  20. 20.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
  22. 22.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  23. 23.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  24. 24.Which of these is good customer service? (a) rude replies (b) serving friends first (c) a clear price board (d) ignoring a customer
  25. 25.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) sorry for a long wait (d) saying thank you
  26. 26.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) hiding the prices (d) serving friends first
  27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) saying thank you (d) fixing mistakes quickly
  28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) rude replies (d) a tidy stall table
  29. 29.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  30. 30.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  32. 32.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
  33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) giving correct change
  34. 34.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) clean, covered food
  35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
  36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  37. 37.True or false: “giving correct change” is poor customer service. (a) True (b) False
  38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) saying thank you (d) a clear price board
  39. 39.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  40. 40.True or false: “a clear price board” is poor customer service. (a) True (b) False

Answer key

  1. buyers come back
  2. False
  3. rude replies
  4. True
  5. listening to complaints
  6. arguing with a buyer
  7. good service
  8. counting change wrongly
  9. poor service
  10. sorry for a long wait
  11. True
  12. good service
  13. True
  14. False
  15. a clear price board
  16. True
  17. giving correct change
  18. True
  19. False
  20. good service
  21. say sorry, add sugar
  22. False
  23. poor service
  24. a clear price board
  25. hiding the prices
  26. greeting with a smile
  27. a sticky, messy table
  28. a tidy stall table
  29. poor service
  30. False
  31. True
  32. serve them in turn
  33. giving correct change
  34. clean, covered food
  35. True
  36. poor service
  37. False
  38. dirty hands with food
  39. True
  40. False

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