Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 218 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
2. 2.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
4. 4.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) ignoring a customer (d) listening to complaints
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) listening to complaints (d) saying thank you
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
8. 8.True or false: “a clear price board” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) serving friends first (d) sorry for a long wait
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.True or false: “serving friends first” is good customer service. (a) False (b) True
12. 12.True or false: “clean, covered food” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
19. 19.True or false: “rude replies” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) sorry for a long wait (d) counting change wrongly
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) rude replies (d) listening to complaints
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) saying thank you
24. 24.True or false: “giving correct change” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
26. 26.True or false: “giving correct change” is poor customer service. (a) True (b) False
27. 27.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
28. 28.True or false: “serving friends first” is poor customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) counting change wrongly (d) a clear price board
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) fixing mistakes quickly (d) serving friends first
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) hiding the prices (d) serving friends first
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) listening to complaints (d) clean, covered food
38. 38.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) a sticky, messy table (d) hiding the prices
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service

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