Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 219 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
5. 5.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) a sticky, messy table (d) giving correct change
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) giving correct change (d) saying thank you
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
14. 14.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) ignoring a customer (d) giving correct change
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) listening to complaints
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) clean, covered food (d) fixing mistakes quickly
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) dirty hands with food (d) hiding the prices
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) saying thank you (d) ignoring a customer
23. 23.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) hiding the prices (d) clean, covered food
24. 24.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) clean, covered food (d) saying thank you
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.True or false: “saying thank you” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) fixing mistakes quickly
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) sorry for a long wait (d) rude replies
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service

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