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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 220 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) a sticky, messy table (d) clean, covered food
  2. 2.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) arguing with a buyer
  3. 3.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
  5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) dirty hands with food (d) chatting on the phone
  7. 7.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) clean, covered food (d) hiding the prices
  8. 8.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  9. 9.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
  11. 11.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
  13. 13.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) listening to complaints (d) saying thank you
  14. 14.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  15. 15.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a clear price board (d) dirty hands with food
  16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  17. 17.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) fixing mistakes quickly (d) sorry for a long wait
  18. 18.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  19. 19.True or false: “giving correct change” is good customer service. (a) False (b) True
  20. 20.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) ignoring a customer (d) saying thank you
  21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  22. 22.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
  25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  27. 27.True or false: “listening to complaints” is good customer service. (a) True (b) False
  28. 28.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) hiding the prices (d) counting change wrongly
  29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  30. 30.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
  32. 32.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  33. 33.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) serving friends first (d) clean, covered food
  34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  35. 35.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) greeting with a smile (d) counting change wrongly
  36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) clean, covered food (d) saying thank you
  37. 37.True or false: “giving correct change” is poor customer service. (a) False (b) True
  38. 38.True or false: “a clear price board” is good customer service. (a) True (b) False
  39. 39.True or false: “rude replies” is poor customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

Answer key

  1. a sticky, messy table
  2. arguing with a buyer
  3. True
  4. True
  5. good service
  6. greeting with a smile
  7. hiding the prices
  8. poor service
  9. False
  10. give it back, say sorry
  11. True
  12. serve them in turn
  13. rude replies
  14. False
  15. a clear price board
  16. good service
  17. counting change wrongly
  18. False
  19. True
  20. saying thank you
  21. say sorry, add sugar
  22. True
  23. poor service
  24. buyers come back
  25. good service
  26. good service
  27. True
  28. giving correct change
  29. good service
  30. False
  31. thank them and note it
  32. good service
  33. clean, covered food
  34. poor service
  35. greeting with a smile
  36. dirty hands with food
  37. False
  38. True
  39. True
  40. poor service

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