Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 23 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) arguing with a buyer (d) counting change wrongly
10. 10.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) a tidy stall table
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) clean, covered food (d) saying thank you
16. 16.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) serving friends first (d) arguing with a buyer
17. 17.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) saying thank you (d) chatting on the phone
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) giving correct change (d) sorry for a long wait
20. 20.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) listening to complaints (d) serving friends first
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) fixing mistakes quickly
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) giving correct change (d) sorry for a long wait
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
25. 25.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) giving correct change (d) dirty hands with food
27. 27.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) greeting with a smile
28. 28.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) hiding the prices (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) rude replies (d) chatting on the phone
30. 30.True or false: “saying thank you” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) arguing with a buyer (d) greeting with a smile
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) listening to complaints (d) arguing with a buyer
34. 34.True or false: “a clear price board” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) giving correct change (d) clean, covered food
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) hiding the prices (d) saying thank you
38. 38.True or false: “clean, covered food” is poor customer service. (a) False (b) True
39. 39.True or false: “greeting with a smile” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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