Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 221 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) greeting with a smile (d) giving correct change
2. 2.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) a tidy stall table (d) counting change wrongly
3. 3.True or false: “giving correct change” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) fixing mistakes quickly (d) a tidy stall table
5. 5.True or false: “rude replies” is poor customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
7. 7.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) saying thank you
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.True or false: “chatting on the phone” is good customer service. (a) False (b) True
11. 11.True or false: “serving friends first” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a clear price board (d) chatting on the phone
15. 15.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
18. 18.True or false: “rude replies” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) serving friends first (d) a sticky, messy table
20. 20.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) chatting on the phone
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) rude replies (d) saying thank you
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) sorry for a long wait (d) fixing mistakes quickly
27. 27.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) greeting with a smile (d) sorry for a long wait
28. 28.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) saying thank you (d) fixing mistakes quickly
29. 29.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) chatting on the phone (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) rude replies
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) serving friends first (d) a tidy stall table
36. 36.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) rude replies (d) arguing with a buyer
37. 37.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
38. 38.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
39. 39.True or false: “counting change wrongly” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service

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