Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 222 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) greeting with a smile
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) a sticky, messy table (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) rude replies (d) dirty hands with food
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
8. 8.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
9. 9.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) giving correct change (d) hiding the prices
14. 14.True or false: “clean, covered food” is poor customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) serving friends first (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) saying thank you (d) giving correct change
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) greeting with a smile (d) giving correct change
19. 19.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
23. 23.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) fixing mistakes quickly (d) serving friends first
25. 25.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) listening to complaints
26. 26.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) chatting on the phone (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) saying thank you (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) sorry for a long wait (d) clean, covered food
30. 30.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.True or false: “listening to complaints” is poor customer service. (a) False (b) True
34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
37. 37.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) ignoring a customer (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) sorry for a long wait (d) saying thank you

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