Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 223 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) chatting on the phone (d) greeting with a smile
4. 4.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) sorry for a long wait
5. 5.True or false: “saying thank you” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) serving friends first (d) giving correct change
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
9. 9.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) chatting on the phone (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) giving correct change (d) saying thank you
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) serving friends first (d) rude replies
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) chatting on the phone (d) a sticky, messy table
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) ignoring a customer
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) counting change wrongly (d) rude replies
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) listening to complaints (d) arguing with a buyer
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) greeting with a smile (d) ignoring a customer
23. 23.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) giving correct change
25. 25.True or false: “giving correct change” is good customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) giving correct change (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) counting change wrongly (d) a sticky, messy table
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) fixing mistakes quickly
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) giving correct change (d) counting change wrongly
31. 31.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) arguing with a buyer
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) clean, covered food
36. 36.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service

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