Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 224 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
2. 2.True or false: “serving friends first” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a clear price board (d) chatting on the phone
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) giving correct change (d) sorry for a long wait
5. 5.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) rude replies (d) ignoring a customer
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
12. 12.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) dirty hands with food
13. 13.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) saying thank you (d) a clear price board
14. 14.True or false: “hiding the prices” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “dirty hands with food” is good customer service. (a) False (b) True
17. 17.True or false: “a clear price board” is good customer service. (a) False (b) True
18. 18.True or false: “clean, covered food” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) arguing with a buyer
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) rude replies
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) listening to complaints (d) greeting with a smile
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.True or false: “greeting with a smile” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) clean, covered food (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) saying thank you
34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) dirty hands with food (d) rude replies
36. 36.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) sorry for a long wait
37. 37.True or false: “chatting on the phone” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) greeting with a smile
40. 40.Which of these is poor customer service? (a) counting change wrongly (b) giving correct change (c) listening to complaints (d) saying thank you

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