Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 225 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
2. 2.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) dirty hands with food (d) a clear price board
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
5. 5.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
6. 6.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) rude replies (d) sorry for a long wait
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
14. 14.True or false: “saying thank you” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) listening to complaints
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) rude replies (d) saying thank you
18. 18.True or false: “serving friends first” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) fixing mistakes quickly (d) a clear price board
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) dirty hands with food (d) a clear price board
24. 24.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) giving correct change (d) a clear price board
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.True or false: “listening to complaints” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) giving correct change
35. 35.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) saying thank you
37. 37.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

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