Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 226 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) hiding the prices (d) greeting with a smile
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
7. 7.True or false: “chatting on the phone” is good customer service. (a) True (b) False
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
11. 11.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) rude replies
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) greeting with a smile (d) dirty hands with food
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
17. 17.True or false: “saying thank you” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
20. 20.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.True or false: “rude replies” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.True or false: “ignoring a customer” is good customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) greeting with a smile (d) sorry for a long wait
27. 27.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
28. 28.True or false: “listening to complaints” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) saying thank you (d) a sticky, messy table
30. 30.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) chatting on the phone (d) greeting with a smile
31. 31.True or false: “clean, covered food” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
35. 35.True or false: “a clear price board” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) a tidy stall table (d) serving friends first
37. 37.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) chatting on the phone (d) greeting with a smile
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a tidy stall table (d) giving correct change

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