Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 227 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is good customer service. (a) False (b) True
2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) a clear price board
4. 4.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) sorry for a long wait (d) giving correct change
5. 5.True or false: “clean, covered food” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) counting change wrongly (d) ignoring a customer
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
8. 8.True or false: “serving friends first” is good customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) hiding the prices (d) ignoring a customer
10. 10.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) saying thank you (d) listening to complaints
12. 12.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) dirty hands with food (d) rude replies
14. 14.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
16. 16.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) chatting on the phone
20. 20.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) saying thank you (d) a tidy stall table
21. 21.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) arguing with a buyer (d) rude replies
22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) greeting with a smile (d) hiding the prices
25. 25.True or false: “giving correct change” is good customer service. (a) False (b) True
26. 26.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
27. 27.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) sorry for a long wait
28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
29. 29.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) chatting on the phone (d) ignoring a customer
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) fixing mistakes quickly
34. 34.True or false: “saying thank you” is poor customer service. (a) False (b) True
35. 35.True or false: “dirty hands with food” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) rude replies (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a clear price board (d) chatting on the phone
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) hiding the prices
40. 40.True or false: “hiding the prices” is poor customer service. (a) True (b) False

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