Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 228 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) chatting on the phone (d) a sticky, messy table
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
4. 4.True or false: “a clear price board” is good customer service. (a) True (b) False
5. 5.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) a clear price board (d) rude replies
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) a clear price board (d) saying thank you
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) giving correct change (d) chatting on the phone
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) fixing mistakes quickly (d) counting change wrongly
18. 18.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) dirty hands with food (d) chatting on the phone
19. 19.True or false: “counting change wrongly” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) counting change wrongly (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
23. 23.Which of these is poor customer service? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
27. 27.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) saying thank you
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) clean, covered food (d) rude replies
31. 31.True or false: “serving friends first” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) giving correct change (d) saying thank you
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.True or false: “ignoring a customer” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) hiding the prices (d) listening to complaints
37. 37.True or false: “serving friends first” is good customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) giving correct change (d) greeting with a smile
39. 39.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids