Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 229 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) greeting with a smile
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) fixing mistakes quickly (d) sorry for a long wait
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) a sticky, messy table (d) counting change wrongly
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) dirty hands with food (d) arguing with a buyer
11. 11.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) giving correct change (d) a tidy stall table
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) arguing with a buyer (d) giving correct change
15. 15.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) clean, covered food (d) listening to complaints
16. 16.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) chatting on the phone
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) sorry for a long wait
19. 19.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) a sticky, messy table
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.True or false: “hiding the prices” is poor customer service. (a) False (b) True
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) a clear price board (d) a tidy stall table
29. 29.True or false: “serving friends first” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) dirty hands with food (d) a tidy stall table
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) listening to complaints (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) a tidy stall table
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) hiding the prices (d) saying thank you
35. 35.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) hiding the prices (d) rude replies
36. 36.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) sorry for a long wait (d) rude replies

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