Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 230 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) serving friends first
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.True or false: “serving friends first” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
12. 12.True or false: “listening to complaints” is poor customer service. (a) True (b) False
13. 13.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) a tidy stall table
17. 17.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) ignoring a customer
18. 18.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
20. 20.True or false: “a clear price board” is good customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) serving friends first (d) rude replies
24. 24.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) listening to complaints (d) greeting with a smile
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) chatting on the phone (d) arguing with a buyer
33. 33.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) clean, covered food
35. 35.Which of these is good customer service? (a) serving friends first (b) rude replies (c) arguing with a buyer (d) a tidy stall table
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) hiding the prices (d) ignoring a customer
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) saying thank you (d) a clear price board
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices

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