Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 24 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) ignoring a customer (d) a tidy stall table
3. 3.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
5. 5.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) arguing with a buyer (d) chatting on the phone
6. 6.True or false: “dirty hands with food” is good customer service. (a) True (b) False
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
8. 8.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
9. 9.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) chatting on the phone (d) arguing with a buyer
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.True or false: “a clear price board” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) sorry for a long wait (d) counting change wrongly
18. 18.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) a tidy stall table
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
22. 22.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a sticky, messy table (d) dirty hands with food
24. 24.True or false: “listening to complaints” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) ignoring a customer (d) saying thank you
29. 29.Which of these is poor customer service? (a) arguing with a buyer (b) sorry for a long wait (c) saying thank you (d) listening to complaints
30. 30.True or false: “counting change wrongly” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) a sticky, messy table
32. 32.True or false: “ignoring a customer” is good customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) clean, covered food (d) saying thank you
36. 36.True or false: “serving friends first” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) giving correct change (d) counting change wrongly
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) hiding the prices
40. 40.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table

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