Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 231 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
5. 5.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) dirty hands with food (d) arguing with a buyer
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) counting change wrongly (d) a tidy stall table
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
12. 12.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
13. 13.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
14. 14.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) serving friends first (d) greeting with a smile
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) a tidy stall table (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) giving correct change
18. 18.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
21. 21.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) dirty hands with food (d) a tidy stall table
23. 23.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) listening to complaints (d) a sticky, messy table
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) clean, covered food (d) a tidy stall table
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.True or false: “a clear price board” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) ignoring a customer (d) arguing with a buyer
29. 29.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) listening to complaints (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) greeting with a smile (d) a clear price board
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) greeting with a smile (d) a sticky, messy table
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.True or false: “counting change wrongly” is good customer service. (a) False (b) True
39. 39.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) giving correct change (d) a clear price board

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