Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 232 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) serving friends first (d) dirty hands with food
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) counting change wrongly
4. 4.True or false: “chatting on the phone” is good customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
6. 6.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) listening to complaints (d) serving friends first
7. 7.True or false: “counting change wrongly” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
10. 10.True or false: “giving correct change” is good customer service. (a) False (b) True
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
14. 14.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
15. 15.True or false: “serving friends first” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) listening to complaints (d) dirty hands with food
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) greeting with a smile (d) a sticky, messy table
21. 21.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) sorry for a long wait
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) fixing mistakes quickly (d) saying thank you
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) serving friends first (d) arguing with a buyer
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) arguing with a buyer (d) a clear price board
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) giving correct change (d) saying thank you
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) greeting with a smile (d) a tidy stall table
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) rude replies (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) rude replies
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) rude replies
36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) a clear price board
40. 40.True or false: “a clear price board” is good customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids