Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 233 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
2. 2.True or false: “counting change wrongly” is good customer service. (a) True (b) False
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) fixing mistakes quickly (d) a sticky, messy table
5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) sorry for a long wait (d) ignoring a customer
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) greeting with a smile
11. 11.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) counting change wrongly (d) a sticky, messy table
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) a clear price board (d) sorry for a long wait
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) rude replies (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) giving correct change (d) greeting with a smile
19. 19.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) dirty hands with food (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) greeting with a smile (d) chatting on the phone
22. 22.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) hiding the prices (d) counting change wrongly
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) listening to complaints (d) arguing with a buyer
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
27. 27.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
29. 29.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) rude replies (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) dirty hands with food
36. 36.True or false: “rude replies” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) a tidy stall table (d) ignoring a customer
38. 38.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) greeting with a smile

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