Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 234 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) fixing mistakes quickly (d) arguing with a buyer
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a sticky, messy table (d) arguing with a buyer
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) greeting with a smile
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.True or false: “saying thank you” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) giving correct change
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) dirty hands with food (d) rude replies
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
11. 11.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) fixing mistakes quickly (d) dirty hands with food
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) arguing with a buyer
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.True or false: “clean, covered food” is poor customer service. (a) False (b) True
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
19. 19.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) chatting on the phone (d) clean, covered food
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a sticky, messy table (d) giving correct change
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) fixing mistakes quickly (d) hiding the prices
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
23. 23.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) dirty hands with food (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) dirty hands with food
27. 27.True or false: “listening to complaints” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
29. 29.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
30. 30.Which of these is good customer service? (a) rude replies (b) giving correct change (c) chatting on the phone (d) counting change wrongly
31. 31.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) a clear price board
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) counting change wrongly
33. 33.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) hiding the prices (d) a tidy stall table
35. 35.True or false: “chatting on the phone” is good customer service. (a) True (b) False
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
40. 40.True or false: “hiding the prices” is poor customer service. (a) False (b) True

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