Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 235 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) sorry for a long wait (d) rude replies
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
5. 5.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) chatting on the phone (d) dirty hands with food
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
8. 8.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) giving correct change (d) a tidy stall table
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) serving friends first (d) sorry for a long wait
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) clean, covered food (d) saying thank you
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
14. 14.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) clean, covered food (d) greeting with a smile
16. 16.True or false: “a clear price board” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) listening to complaints (d) dirty hands with food
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) hiding the prices (d) counting change wrongly
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
20. 20.True or false: “hiding the prices” is poor customer service. (a) True (b) False
21. 21.True or false: “chatting on the phone” is good customer service. (a) False (b) True
22. 22.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) rude replies
24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) chatting on the phone (d) counting change wrongly
26. 26.True or false: “hiding the prices” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) clean, covered food (d) counting change wrongly
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) a sticky, messy table (d) greeting with a smile
31. 31.True or false: “ignoring a customer” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) chatting on the phone (d) ignoring a customer
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) serving friends first (d) rude replies
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) rude replies (d) hiding the prices
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.True or false: “chatting on the phone” is poor customer service. (a) False (b) True

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