Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 236 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.True or false: “greeting with a smile” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) arguing with a buyer (d) rude replies
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) chatting on the phone (d) a sticky, messy table
8. 8.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) counting change wrongly (d) ignoring a customer
9. 9.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) arguing with a buyer (d) a sticky, messy table
10. 10.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) arguing with a buyer (d) hiding the prices
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) serving friends first (d) giving correct change
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) serving friends first (d) ignoring a customer
15. 15.True or false: “listening to complaints” is poor customer service. (a) True (b) False
16. 16.True or false: “chatting on the phone” is good customer service. (a) True (b) False
17. 17.True or false: “giving correct change” is good customer service. (a) False (b) True
18. 18.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) greeting with a smile (d) fixing mistakes quickly
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) chatting on the phone (d) rude replies
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) saying thank you
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
28. 28.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) chatting on the phone
30. 30.True or false: “rude replies” is poor customer service. (a) True (b) False
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) clean, covered food (d) arguing with a buyer
33. 33.True or false: “saying thank you” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) greeting with a smile (d) clean, covered food
36. 36.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) saying thank you (d) listening to complaints
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) rude replies (d) saying thank you

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