Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 237 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) greeting with a smile (d) sorry for a long wait
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
5. 5.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) sorry for a long wait (d) a tidy stall table
6. 6.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) dirty hands with food (d) serving friends first
7. 7.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) serving friends first
10. 10.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) counting change wrongly (d) listening to complaints
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) saying thank you (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) hiding the prices (d) counting change wrongly
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.True or false: “saying thank you” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) fixing mistakes quickly (d) a tidy stall table
17. 17.True or false: “dirty hands with food” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) clean, covered food (d) a clear price board
20. 20.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) chatting on the phone (d) a clear price board
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) fixing mistakes quickly (d) listening to complaints
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) greeting with a smile (d) giving correct change
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) rude replies (d) a tidy stall table
28. 28.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
32. 32.True or false: “giving correct change” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) giving correct change (d) greeting with a smile
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) a clear price board
38. 38.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) arguing with a buyer (d) serving friends first
40. 40.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) chatting on the phone (d) a sticky, messy table

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