Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 238 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) hiding the prices
2. 2.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) clean, covered food
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) arguing with a buyer (d) giving correct change
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a tidy stall table (d) rude replies
10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
11. 11.True or false: “listening to complaints” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) hiding the prices (d) listening to complaints
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) clean, covered food (d) dirty hands with food
14. 14.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
15. 15.True or false: “chatting on the phone” is good customer service. (a) False (b) True
16. 16.True or false: “clean, covered food” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) a sticky, messy table
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) chatting on the phone (d) saying thank you
20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
23. 23.True or false: “a clear price board” is poor customer service. (a) False (b) True
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
28. 28.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) counting change wrongly (d) sorry for a long wait
30. 30.True or false: “greeting with a smile” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
38. 38.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) saying thank you
40. 40.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service

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