Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 239 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
2. 2.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) serving friends first
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
7. 7.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a sticky, messy table (d) a tidy stall table
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) counting change wrongly (d) a sticky, messy table
10. 10.True or false: “counting change wrongly” is good customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) saying thank you (d) fixing mistakes quickly
12. 12.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) a clear price board (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) listening to complaints
20. 20.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) clean, covered food (d) giving correct change
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) ignoring a customer (d) fixing mistakes quickly
22. 22.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) clean, covered food (d) giving correct change
23. 23.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) counting change wrongly (d) sorry for a long wait
24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
25. 25.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) sorry for a long wait (d) greeting with a smile
26. 26.True or false: “a clear price board” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) arguing with a buyer
28. 28.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) clean, covered food (d) ignoring a customer
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) serving friends first (d) ignoring a customer
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) clean, covered food (d) a sticky, messy table
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) giving correct change (d) a clear price board
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.True or false: “rude replies” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) chatting on the phone (d) saying thank you
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service

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