Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 240 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) a sticky, messy table (d) saying thank you
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
3. 3.Which of these is good customer service? (a) rude replies (b) a clear price board (c) dirty hands with food (d) counting change wrongly
4. 4.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
8. 8.True or false: “listening to complaints” is poor customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a clear price board (d) a sticky, messy table
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) ignoring a customer
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) fixing mistakes quickly (d) a tidy stall table
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) counting change wrongly
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) ignoring a customer (d) sorry for a long wait
15. 15.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) counting change wrongly (d) dirty hands with food
18. 18.True or false: “giving correct change” is poor customer service. (a) True (b) False
19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
20. 20.True or false: “ignoring a customer” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) ignoring a customer
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) listening to complaints (d) giving correct change
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) rude replies (d) sorry for a long wait
26. 26.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
27. 27.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) hiding the prices
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) sorry for a long wait (d) fixing mistakes quickly
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) chatting on the phone
35. 35.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) ignoring a customer
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.True or false: “giving correct change” is good customer service. (a) True (b) False
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
40. 40.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back

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