Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 25 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) arguing with a buyer
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) saying thank you
4. 4.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
6. 6.True or false: “a clear price board” is good customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) rude replies (d) saying thank you
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
10. 10.True or false: “listening to complaints” is good customer service. (a) True (b) False
11. 11.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) arguing with a buyer
14. 14.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
15. 15.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “rude replies” is good customer service. (a) True (b) False
18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
20. 20.True or false: “hiding the prices” is poor customer service. (a) False (b) True
21. 21.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
24. 24.True or false: “dirty hands with food” is good customer service. (a) True (b) False
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) hiding the prices
27. 27.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) dirty hands with food (d) counting change wrongly
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
31. 31.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) a clear price board (d) greeting with a smile
32. 32.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) a sticky, messy table (d) arguing with a buyer
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) ignoring a customer (d) saying thank you
35. 35.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) listening to complaints (d) a clear price board
36. 36.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) serving friends first
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) chatting on the phone (d) serving friends first
38. 38.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) clean, covered food (d) saying thank you
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer

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