Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 241 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
3. 3.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) fixing mistakes quickly (d) clean, covered food
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
6. 6.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) fixing mistakes quickly
7. 7.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) a sticky, messy table
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
9. 9.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) giving correct change (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) sorry for a long wait (d) counting change wrongly
12. 12.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) giving correct change
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) chatting on the phone (d) greeting with a smile
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) arguing with a buyer (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) serving friends first (d) dirty hands with food
19. 19.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) dirty hands with food (d) listening to complaints
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) saying thank you
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.True or false: “dirty hands with food” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) chatting on the phone (d) serving friends first
28. 28.True or false: “serving friends first” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.True or false: “giving correct change” is good customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) ignoring a customer
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) saying thank you (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) arguing with a buyer (d) giving correct change
35. 35.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) ignoring a customer (d) giving correct change
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) giving correct change (d) saying thank you

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