Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 242 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) hiding the prices (d) counting change wrongly
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
3. 3.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) clean, covered food (d) a tidy stall table
4. 4.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a clear price board (d) counting change wrongly
5. 5.True or false: “hiding the prices” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) a tidy stall table
9. 9.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) counting change wrongly (d) greeting with a smile
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) clean, covered food (d) rude replies
12. 12.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) serving friends first
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
14. 14.True or false: “a clear price board” is poor customer service. (a) True (b) False
15. 15.True or false: “ignoring a customer” is good customer service. (a) False (b) True
16. 16.True or false: “rude replies” is poor customer service. (a) True (b) False
17. 17.True or false: “saying thank you” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) arguing with a buyer
19. 19.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) hiding the prices
21. 21.True or false: “serving friends first” is poor customer service. (a) True (b) False
22. 22.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) greeting with a smile (d) chatting on the phone
24. 24.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) dirty hands with food (d) a sticky, messy table
25. 25.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
26. 26.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) greeting with a smile (d) sorry for a long wait
27. 27.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) giving correct change (d) a tidy stall table
28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) counting change wrongly (d) giving correct change
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) clean, covered food (d) counting change wrongly
35. 35.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
36. 36.True or false: “serving friends first” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.True or false: “greeting with a smile” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) fixing mistakes quickly (d) a tidy stall table
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) giving correct change (d) dirty hands with food

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