Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 243 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a sticky, messy table (d) sorry for a long wait
3. 3.True or false: “greeting with a smile” is good customer service. (a) False (b) True
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
5. 5.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) dirty hands with food (d) saying thank you
8. 8.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) chatting on the phone (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) counting change wrongly (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) hiding the prices (d) a clear price board
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
12. 12.True or false: “giving correct change” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) dirty hands with food (d) saying thank you
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
18. 18.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) saying thank you (d) giving correct change
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.True or false: “chatting on the phone” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) sorry for a long wait (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) clean, covered food (d) a clear price board
24. 24.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
25. 25.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) a clear price board (d) arguing with a buyer
26. 26.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) sorry for a long wait (d) a clear price board
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) hiding the prices (d) ignoring a customer
30. 30.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) serving friends first (d) fixing mistakes quickly
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) a tidy stall table (d) ignoring a customer
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) ignoring a customer (d) arguing with a buyer
38. 38.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) serving friends first (d) fixing mistakes quickly
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) rude replies (d) sorry for a long wait
40. 40.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) chatting on the phone (d) a tidy stall table

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