Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 244 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) listening to complaints (d) a sticky, messy table
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
5. 5.True or false: “ignoring a customer” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
8. 8.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) chatting on the phone
10. 10.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
11. 11.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) clean, covered food (d) arguing with a buyer
13. 13.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
14. 14.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) a tidy stall table (d) a clear price board
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
18. 18.True or false: “rude replies” is good customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) sorry for a long wait (d) a clear price board
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) fixing mistakes quickly (d) listening to complaints
22. 22.True or false: “listening to complaints” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) rude replies (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) chatting on the phone
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
26. 26.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
27. 27.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
30. 30.True or false: “saying thank you” is poor customer service. (a) False (b) True
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
34. 34.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) clean, covered food (d) ignoring a customer
36. 36.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) greeting with a smile
37. 37.True or false: “serving friends first” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) dirty hands with food (d) a clear price board

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