Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 245 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) rude replies
6. 6.True or false: “clean, covered food” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) giving correct change
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
9. 9.True or false: “a clear price board” is poor customer service. (a) True (b) False
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) a sticky, messy table (d) hiding the prices
14. 14.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) saying thank you
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
17. 17.True or false: “rude replies” is poor customer service. (a) False (b) True
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
22. 22.True or false: “chatting on the phone” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) dirty hands with food (d) clean, covered food
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) clean, covered food (d) rude replies
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) listening to complaints (c) serving friends first (d) dirty hands with food
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) chatting on the phone (d) a tidy stall table
28. 28.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) ignoring a customer (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
30. 30.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) ignoring a customer (d) dirty hands with food
31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) sorry for a long wait (d) listening to complaints
33. 33.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
34. 34.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) fixing mistakes quickly (d) greeting with a smile
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.True or false: “hiding the prices” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a sticky, messy table (d) dirty hands with food
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
40. 40.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids