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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 246 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “rude replies” is good customer service. (a) False (b) True
  2. 2.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) a tidy stall table (d) arguing with a buyer
  3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
  4. 4.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  5. 5.True or false: “rude replies” is poor customer service. (a) True (b) False
  6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
  7. 7.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) dirty hands with food (d) listening to complaints
  10. 10.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) counting change wrongly (d) clean, covered food
  11. 11.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
  13. 13.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  14. 14.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) fixing mistakes quickly (d) chatting on the phone
  15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) listening to complaints (d) a clear price board
  16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
  17. 17.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) saying thank you (d) greeting with a smile
  19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  20. 20.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  22. 22.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  23. 23.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) greeting with a smile
  24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
  27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
  28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
  29. 29.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  31. 31.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) counting change wrongly (d) rude replies
  32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) counting change wrongly
  33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
  34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  36. 36.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  37. 37.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) listening to complaints (d) serving friends first
  38. 38.True or false: “giving correct change” is good customer service. (a) False (b) True
  39. 39.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) saying thank you

Answer key

  1. False
  2. a tidy stall table
  3. serve them in turn
  4. False
  5. True
  6. buyers come back
  7. True
  8. poor service
  9. dirty hands with food
  10. counting change wrongly
  11. True
  12. False
  13. False
  14. chatting on the phone
  15. ignoring a customer
  16. say sorry, add sugar
  17. poor service
  18. rude replies
  19. False
  20. True
  21. good service
  22. good service
  23. greeting with a smile
  24. poor service
  25. good service
  26. thank them and note it
  27. True
  28. False
  29. True
  30. good service
  31. clean, covered food
  32. greeting with a smile
  33. give it back, say sorry
  34. poor service
  35. False
  36. poor service
  37. listening to complaints
  38. True
  39. True
  40. serving friends first

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