Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 247 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) rude replies
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
5. 5.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) ignoring a customer (d) rude replies
6. 6.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) greeting with a smile (d) fixing mistakes quickly
7. 7.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) chatting on the phone (d) saying thank you
8. 8.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
12. 12.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) hiding the prices (d) rude replies
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) serving friends first (d) chatting on the phone
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.True or false: “saying thank you” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
19. 19.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) a tidy stall table (d) rude replies
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) arguing with a buyer (d) greeting with a smile
23. 23.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) dirty hands with food (d) listening to complaints
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
26. 26.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a sticky, messy table (d) saying thank you
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) dirty hands with food (d) a sticky, messy table
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) clean, covered food (d) saying thank you
31. 31.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) arguing with a buyer
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) sorry for a long wait (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) dirty hands with food
35. 35.Which of these is poor customer service? (a) hiding the prices (b) fixing mistakes quickly (c) saying thank you (d) giving correct change
36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
37. 37.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) serving friends first (d) hiding the prices
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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