Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 248 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) fixing mistakes quickly
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
4. 4.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) a tidy stall table (d) listening to complaints
8. 8.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) fixing mistakes quickly (d) arguing with a buyer
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) hiding the prices
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
12. 12.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) fixing mistakes quickly (d) clean, covered food
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) listening to complaints (d) counting change wrongly
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) a clear price board (d) giving correct change
17. 17.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) fixing mistakes quickly (d) arguing with a buyer
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) clean, covered food
20. 20.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) clean, covered food (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) hiding the prices (d) giving correct change
22. 22.True or false: “listening to complaints” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) saying thank you
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) chatting on the phone
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) arguing with a buyer (d) dirty hands with food
30. 30.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) greeting with a smile (d) rude replies
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) fixing mistakes quickly (d) listening to complaints
34. 34.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
35. 35.True or false: “listening to complaints” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) counting change wrongly (d) chatting on the phone
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) giving correct change (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) hiding the prices (d) dirty hands with food

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