Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 249 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is good customer service. (a) True (b) False
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
3. 3.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) rude replies (d) listening to complaints
5. 5.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) ignoring a customer (d) serving friends first
6. 6.True or false: “listening to complaints” is good customer service. (a) False (b) True
7. 7.True or false: “serving friends first” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
10. 10.True or false: “clean, covered food” is good customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) rude replies (d) giving correct change
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
15. 15.Which of these is poor customer service? (a) hiding the prices (b) sorry for a long wait (c) giving correct change (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) greeting with a smile (d) serving friends first
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) sorry for a long wait (d) clean, covered food
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
19. 19.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) greeting with a smile
22. 22.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a clear price board (d) fixing mistakes quickly
24. 24.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
27. 27.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) hiding the prices
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.True or false: “saying thank you” is good customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) saying thank you
31. 31.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) arguing with a buyer (d) greeting with a smile
34. 34.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) a tidy stall table (d) hiding the prices
35. 35.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) a clear price board
36. 36.True or false: “a clear price board” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) ignoring a customer (d) greeting with a smile
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) sorry for a long wait
39. 39.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) a clear price board (d) listening to complaints
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) clean, covered food

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