Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 250 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
4. 4.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) counting change wrongly
5. 5.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) hiding the prices (d) arguing with a buyer
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) ignoring a customer (d) hiding the prices
8. 8.True or false: “saying thank you” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
11. 11.True or false: “giving correct change” is good customer service. (a) False (b) True
12. 12.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) greeting with a smile (d) chatting on the phone
14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a sticky, messy table (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) dirty hands with food
17. 17.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) giving correct change (d) sorry for a long wait
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
20. 20.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) a sticky, messy table (d) hiding the prices
21. 21.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) giving correct change
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
28. 28.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) fixing mistakes quickly (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) arguing with a buyer (d) giving correct change
34. 34.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) counting change wrongly
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
38. 38.True or false: “ignoring a customer” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) a clear price board (d) fixing mistakes quickly

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