Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 26 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) arguing with a buyer (d) counting change wrongly
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) fixing mistakes quickly (d) giving correct change
4. 4.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) sorry for a long wait (d) rude replies
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) greeting with a smile (d) serving friends first
6. 6.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
9. 9.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
10. 10.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) clean, covered food (c) serving friends first (d) chatting on the phone
12. 12.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) hiding the prices (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
14. 14.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
16. 16.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
17. 17.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) sorry for a long wait
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
19. 19.True or false: “clean, covered food” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) a tidy stall table
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) a sticky, messy table
24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) a sticky, messy table (d) arguing with a buyer
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) a tidy stall table (d) counting change wrongly
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.True or false: “counting change wrongly” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
31. 31.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) serving friends first (d) saying thank you
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) giving correct change (d) a sticky, messy table
38. 38.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) clean, covered food (d) rude replies
39. 39.True or false: “a tidy stall table” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) hiding the prices (d) a clear price board

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