Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 251 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
2. 2.True or false: “rude replies” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a clear price board (d) chatting on the phone
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) serving friends first (d) chatting on the phone
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
8. 8.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
10. 10.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
11. 11.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) clean, covered food (d) sorry for a long wait
14. 14.True or false: “hiding the prices” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) dirty hands with food (d) rude replies
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) fixing mistakes quickly (d) a sticky, messy table
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) greeting with a smile (d) a sticky, messy table
27. 27.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) fixing mistakes quickly (d) a clear price board
28. 28.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) saying thank you (d) fixing mistakes quickly
29. 29.True or false: “saying thank you” is poor customer service. (a) False (b) True
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
31. 31.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) hiding the prices (d) listening to complaints
32. 32.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) sorry for a long wait
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) ignoring a customer (d) a tidy stall table
36. 36.True or false: “clean, covered food” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) giving correct change (d) clean, covered food
38. 38.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) giving correct change (d) a sticky, messy table
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) listening to complaints

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