Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 252 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) hiding the prices
4. 4.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) rude replies
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) chatting on the phone (d) greeting with a smile
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
9. 9.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) giving correct change
11. 11.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) rude replies (d) dirty hands with food
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) rude replies (d) listening to complaints
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) rude replies
15. 15.True or false: “greeting with a smile” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) saying thank you (d) ignoring a customer
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) saying thank you (d) greeting with a smile
20. 20.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) giving correct change (d) a tidy stall table
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) giving correct change (d) serving friends first
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) a sticky, messy table
25. 25.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) clean, covered food
26. 26.True or false: “a clear price board” is good customer service. (a) False (b) True
27. 27.True or false: “hiding the prices” is good customer service. (a) True (b) False
28. 28.True or false: “rude replies” is good customer service. (a) False (b) True
29. 29.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
30. 30.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) sorry for a long wait (d) hiding the prices
31. 31.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) hiding the prices (d) a sticky, messy table
33. 33.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) listening to complaints (d) ignoring a customer
35. 35.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) rude replies
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
38. 38.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) clean, covered food (d) hiding the prices

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