Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 253 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) a sticky, messy table (d) clean, covered food
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) a tidy stall table (d) counting change wrongly
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
6. 6.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) greeting with a smile (d) giving correct change
10. 10.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) rude replies (d) chatting on the phone
12. 12.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
14. 14.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) dirty hands with food (d) clean, covered food
15. 15.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
16. 16.True or false: “counting change wrongly” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) dirty hands with food (d) serving friends first
18. 18.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) fixing mistakes quickly (d) listening to complaints
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
24. 24.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) serving friends first (d) counting change wrongly
29. 29.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) giving correct change (d) arguing with a buyer
31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
32. 32.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a tidy stall table (d) greeting with a smile
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) a tidy stall table
35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
36. 36.True or false: “listening to complaints” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) rude replies (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) a clear price board (d) giving correct change
39. 39.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
40. 40.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) rude replies

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