Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 254 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) ignoring a customer (d) rude replies
4. 4.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
5. 5.True or false: “greeting with a smile” is good customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
7. 7.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) hiding the prices
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) a tidy stall table
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) a sticky, messy table (d) rude replies
13. 13.True or false: “rude replies” is poor customer service. (a) False (b) True
14. 14.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) chatting on the phone
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) dirty hands with food (d) hiding the prices
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) a clear price board (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) clean, covered food (d) giving correct change
20. 20.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) chatting on the phone (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) a clear price board (d) serving friends first
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) rude replies
28. 28.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) listening to complaints (d) serving friends first
30. 30.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) fixing mistakes quickly
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) arguing with a buyer (d) giving correct change
35. 35.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) a sticky, messy table
37. 37.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) hiding the prices (d) dirty hands with food
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
39. 39.True or false: “listening to complaints” is good customer service. (a) False (b) True
40. 40.True or false: “serving friends first” is poor customer service. (a) True (b) False

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