Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 255 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) listening to complaints
4. 4.True or false: “clean, covered food” is good customer service. (a) False (b) True
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) ignoring a customer (d) counting change wrongly
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) greeting with a smile
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) saying thank you (d) arguing with a buyer
10. 10.True or false: “greeting with a smile” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) serving friends first (d) hiding the prices
13. 13.True or false: “rude replies” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) chatting on the phone (d) clean, covered food
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) dirty hands with food (d) greeting with a smile
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) sorry for a long wait
22. 22.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) clean, covered food (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) ignoring a customer (d) saying thank you
24. 24.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) rude replies (d) fixing mistakes quickly
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) counting change wrongly (d) greeting with a smile
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) clean, covered food (d) sorry for a long wait
35. 35.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) rude replies (d) fixing mistakes quickly
36. 36.True or false: “hiding the prices” is good customer service. (a) False (b) True
37. 37.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) serving friends first (d) giving correct change

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