Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 256 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) giving correct change
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
5. 5.True or false: “clean, covered food” is good customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) greeting with a smile (d) saying thank you
7. 7.True or false: “giving correct change” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) arguing with a buyer (d) chatting on the phone
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) chatting on the phone (d) greeting with a smile
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) chatting on the phone (d) rude replies
14. 14.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
15. 15.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) a sticky, messy table (d) ignoring a customer
16. 16.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
17. 17.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) saying thank you (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) ignoring a customer (d) counting change wrongly
21. 21.True or false: “clean, covered food” is poor customer service. (a) True (b) False
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
23. 23.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) serving friends first (d) saying thank you
24. 24.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a sticky, messy table (d) sorry for a long wait
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
27. 27.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) counting change wrongly (d) fixing mistakes quickly
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) fixing mistakes quickly
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
40. 40.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer

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