Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 257 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) arguing with a buyer (d) counting change wrongly
2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) a clear price board
5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
9. 9.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) sorry for a long wait (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) serving friends first
11. 11.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) saying thank you (d) dirty hands with food
12. 12.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) clean, covered food
13. 13.True or false: “serving friends first” is good customer service. (a) False (b) True
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
15. 15.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) chatting on the phone
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) dirty hands with food (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) giving correct change (d) saying thank you
19. 19.True or false: “clean, covered food” is poor customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
21. 21.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) greeting with a smile (d) hiding the prices
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) counting change wrongly (d) serving friends first
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.True or false: “hiding the prices” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) ignoring a customer
27. 27.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) sorry for a long wait (d) giving correct change
29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) arguing with a buyer (d) serving friends first
31. 31.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) saying thank you (d) a sticky, messy table
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) rude replies (d) giving correct change
33. 33.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) sorry for a long wait
34. 34.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) sorry for a long wait
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) clean, covered food (d) fixing mistakes quickly
40. 40.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False

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