Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 258 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) False (b) True
2. 2.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) arguing with a buyer
4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) ignoring a customer (d) listening to complaints
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) chatting on the phone
7. 7.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) greeting with a smile
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
14. 14.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) giving correct change (d) fixing mistakes quickly
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
24. 24.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) sorry for a long wait (d) dirty hands with food
25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) giving correct change (d) rude replies
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) a sticky, messy table
28. 28.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
29. 29.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) rude replies
30. 30.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) fixing mistakes quickly (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) ignoring a customer (d) arguing with a buyer
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
35. 35.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) listening to complaints (d) a tidy stall table
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) dirty hands with food (d) clean, covered food
40. 40.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) giving correct change

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