Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 259 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) arguing with a buyer (d) giving correct change
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
8. 8.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
9. 9.True or false: “rude replies” is poor customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) giving correct change (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) greeting with a smile (d) dirty hands with food
15. 15.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) clean, covered food
16. 16.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) a clear price board
19. 19.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) serving friends first (d) rude replies
20. 20.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) arguing with a buyer (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) a clear price board (d) dirty hands with food
23. 23.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a clear price board (d) ignoring a customer
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) a sticky, messy table (d) giving correct change
27. 27.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
28. 28.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a tidy stall table (d) counting change wrongly
35. 35.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) clean, covered food (d) serving friends first
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) hiding the prices (d) rude replies
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) chatting on the phone (b) sorry for a long wait (c) a clear price board (d) greeting with a smile

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