Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 260 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) chatting on the phone (d) greeting with a smile
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
4. 4.True or false: “greeting with a smile” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.True or false: “giving correct change” is good customer service. (a) True (b) False
7. 7.True or false: “rude replies” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) counting change wrongly (b) listening to complaints (c) rude replies (d) a sticky, messy table
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) dirty hands with food (d) a clear price board
11. 11.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) arguing with a buyer (d) clean, covered food
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
14. 14.True or false: “saying thank you” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) greeting with a smile (d) sorry for a long wait
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) a clear price board (d) a tidy stall table
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) a sticky, messy table
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
22. 22.True or false: “chatting on the phone” is good customer service. (a) True (b) False
23. 23.True or false: “rude replies” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) sorry for a long wait (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) hiding the prices
26. 26.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) arguing with a buyer
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.True or false: “hiding the prices” is poor customer service. (a) False (b) True
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) arguing with a buyer (d) rude replies
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) giving correct change
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a clear price board (d) counting change wrongly
36. 36.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
38. 38.True or false: “clean, covered food” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) listening to complaints
40. 40.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) saying thank you (d) chatting on the phone

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